Course Information:
Power Communications
The enhancement of personal and professional communication skills tops the wish list of executives. It’s how business is done and expanded. The current landscape of a funeral director’s interaction with families, places him in an unusual and challenging position. We are communicating with a new generation with new ideas, different values and different expectations. Knowledge is only valuable when it is used. Imagine for a moment, all families you serve understand and appreciate the value of the service you provide. Imagine if members of your community had a deeper understanding of your services and what those services would mean to them before they had to choose a funeral home. You have so little time to effectively communicate important information about your service and what you provide. Where and how you go forward is what this course is about.
The Author
Dan Schaefer Ph.D. is an internationally recognized author, speaker and consultant,
assisting companies and individuals with strategies to improve performance and gain a competitive edge.
Dr. Schaefer serves clients in Beijing, Korea, Singapore, Malaysia, India, Australia, Argentina, Brazil, Mexico, Europe, Canada and the United States in the following industries: Banking (Lehman Bro., ABN AMRO, CSFB, Credit Suisse, Chicago Mercantile Exchange, as well as executives in Health Care, Professional Sports, Fashion, Real Estate, Construction and Municipal Administration. Dr. Schaefer has been guest faculty at the College of Physicians and Surgeons, Columbia University and the graduate schools at New York University, Columbia, Adelphi, Hofstra and Rutgers University.
Dr. Schaefer is a NY State licensed funeral director with 40 years experience in funeral service operations. He is a member of the Institute of Management Consultants and the American Society for Training & Development.
Dr. Schaefer is best selling author of "How Do We Tell The Children", in it's 3rd edition as well as having published numerous articles on stress management, crisis and preventative intervention.
