Every course we offer, with what it covers. Hours and prices are set by each state, so choose yours to see what a course counts for and costs.
Connecticut’s funeral service law.
Why most investors trail the market, and how to avoid the same mistakes.
A refresher on the steps and principles of embalming.
Virginia’s preneed regulations.
The chemicals used in funeral service, their risks, and how to handle them safely.
The CDC’s Universal Precautions, applied to funeral service.
Why more families plan ahead, and how to serve them well.
How to recognize burnout in yourself and your staff, and what to do about it.
A review of Universal Precautions and what they mean in the funeral home.
How good managers motivate and coach their staff to do their best work.
Formaldehyde, hazard communication and bloodborne pathogens: OSHA for the funeral home.
Iowa’s licensing and continuing education rules, for its 2-hour law requirement.
Sharpening the communication skills funeral directors use every day.
The history of the Funeral Rule, and what it requires day to day.
A plain-language framework for the ethical decisions funeral directors make every day.
Accounting basics for keeping control of a funeral home business.
The rise of cremation, and who the cremation customer really is.
Why written agreements replaced the handshake, and the ethics behind fair dealings with families.
Using informed forecasts to keep your business aligned with what families value.
Tested ways to help children understand a death, from Dr. Dan Schaefer’s work.
What the FTC Funeral Rule has required since 1984, and how to comply.
Funeral customs through history and faith, and caring for families and yourself.
The chemistry behind embalming.
A technical look at the crematory and how cremation works.
Planning for disruptions, from a flat tire on the hearse to a major disaster.
Filing the Texas certificate of death, a permanent legal record.
An overview of the grief process, to help you support the families you serve.
Principles that set your funeral home apart from the competition.
Workplace safety for employers without a full-time safety staff.
The requirements behind the death certificate, and how to complete it correctly.
The history of cremation, and where final disposition is heading.
A step-by-step way to analyze and relieve stress, with relaxation techniques.
Virginia’s funeral service law.
Why the profession faces distrust, and the ethical dilemmas behind it.
Building, and making, a compelling case for your funeral home.
The Texas Funeral Service Commission and the laws that govern funeral directing in Texas.
Codes of ethics, and the moral principles particular to funeral service.
Finding, hiring and keeping qualified staff.
Where stress in the funeral home comes from, and how to cope with it.
Funeral service as a service business: competing on what families value.
Why client families buy, and how to serve people who never wanted to be customers.